Conditions d’utilisation

Last Updated: July 2026

Overview

Welcome to MellowSong™. By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. About MellowSong™

MellowSong™ offers premium silk pillowcases, HA-infused silk pillowcases, sleep masks, silk scrunchies, acetate combs, laundry care products, gift cards, and related accessories.

We reserve the right to modify, suspend, or discontinue products, services, or website features at any time.

2. Eligibility

By using this website, you confirm that you are of legal age in your jurisdiction and that all information provided is accurate and complete.

3. Product Information

We strive to provide accurate product descriptions, images, colours, dimensions, and pricing.

Colours may vary depending on device screens, and minor variations may occur during manufacturing.

4. Orders

All orders are subject to acceptance, availability, and verification.

We reserve the right to refuse, limit, or cancel orders at our discretion.

5. Pricing & Payment

All prices are displayed in the currency shown on the website at the time of purchase unless otherwise stated.

Applicable taxes, duties, and shipping charges will be calculated at checkout where applicable.

6. Shipping

Delivery times are estimates only and may vary due to factors beyond our control.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities.

Please refer to our Shipping Policy for additional information.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

8. Gift Cards

Gift cards are non-refundable, cannot be exchanged for cash, are redeemable only for purchases made through MellowSong™, and may be cancelled if fraud or misuse is suspected.

9. Product Care

Customers are responsible for following all care instructions provided with products.

Improper care may affect product performance and longevity.

10. Intellectual Property

All website content, logos, images, product names, graphics, text, videos, and designs are owned by or licensed to MellowSong™ and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

Users agree not to misuse the website, interfere with security features, upload malicious software, or engage in unlawful activity.

12. Third-Party Services

Our website may utilize third-party services including Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms.

We are not responsible for their policies or practices.

13. Disclaimer

Products sold by MellowSong™ are intended for personal use.

Statements relating to beauty, skincare, haircare, comfort, or wellness are provided for informational purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results may vary.

14. Limitation of Liability

To the fullest extent permitted by law, MellowSong™ shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

15. Privacy

Your use of this website is also governed by our Privacy Notice.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website constitutes acceptance of revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

18. Force Majeure

MellowSong™ shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labour disputes, transportation disruptions, supplier delays, governmental actions, or internet service interruptions.

19. Contact Us

Questions regarding these Terms may be directed to:

MellowSong™
care@mellowsong.ca