Politique d’expédition

Last Updated: July 2026

At MellowSong™, every order is carefully prepared and packaged to ensure it arrives beautifully and safely.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

During launches, promotions, holidays, or peak shopping periods, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and statutory holidays.

Shipping Rates

Canada

• Standard Shipping: $15 CAD
• Expedited Shipping: $25 CAD
• Complimentary Standard Shipping on orders over $120 CAD

Shipping rates are subject to change without notice.

Estimated Delivery Times

Canada

• Standard Shipping: 3–8 business days
• Expedited Shipping: 1–4 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

Taxes

Applicable taxes are calculated at checkout based on your shipping address.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

MellowSong™ is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is under the carrier's control.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the carrier directly first.

If you require assistance, please contact us at care@mellowsong.ca.

Shipping Restrictions

MellowSong™ currently ships within Canada only.

We look forward to expanding to additional destinations in the future.

Contact Us

For shipping-related questions, please contact:

MellowSong™ Customer Care
care@mellowsong.ca