Politique de remboursement

Last Updated: July 2026

At MellowSong™, we take great care in creating and packaging our products. Due to the intimate nature of our sleep and beauty products, we kindly ask customers to review this policy before making a purchase.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unused and unworn(where applicable)
Be in their original condition
Be returned in their original packaging with all original tags, inserts, and accessories
Be free from stains, odors, hair, scratches, damage, alterations, or any signs of wear or use
Include proof of purchase

All returned items are thoroughly inspected upon receipt. Items that do not meet our return requirements may be refused and returned to the customer at the customer's expense.

MellowSong™ reserves the right, at its sole discretion, to determine whether returned merchandise meets the conditions for a refund.

Non-Returnable Items

For hygiene, health, and product integrity reasons, the following items are final sale and cannot be returned or exchanged once opened, used, washed, or removed from their original packaging:

Silk pillowcases
Silk sleep masks
Silk scrunchies
Hair accessories, including cellulose acetate combs and hair clips
Gift cards
Personalized or customized products
Final sale items
Promotional or clearance items

Products returned in an unsanitary condition or showing any signs of use will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery at care@mellowsong.ca.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label

Failure to notify us within 48 hours may result in your claim being declined.

MellowSong™ reserves the right to request additional information before approving a replacement or refund.

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

Returns must be shipped using a trackable shipping service.

MellowSong™ is not responsible for returns that are lost, delayed, damaged, misdelivered, or not received during transit. We recommend retaining your tracking information until your return has been processed.

Original shipping charges, duties, taxes, customs fees, and import charges are non-refundable unless required by applicable law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Refunds will only be issued for eligible returned merchandise. Original shipping charges are non-refundable unless required by applicable law.

If a returned item does not satisfy our return requirements, the refund may be refused and the item may be returned to you at your expense.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, please place a new order after your eligible return has been approved.

Order Cancellations

Orders may only be cancelled before they have entered processing.

Once an order has been processed, packed, or shipped, it cannot be modified or cancelled.

Refused Deliveries

Orders refused at delivery or returned due to an incorrect or incomplete shipping address provided by the customer may be subject to return shipping fees and any applicable carrier charges. These amounts may be deducted from any eligible refund.

Contact Us

MellowSong™ Customer Care
care@mellowsong.ca