Refund policy

Last updated: July 2026

At Mellowsong™, every order is carefully inspected and thoughtfully packaged before it leaves us. We truly hope you love your purchase, but we understand that sometimes a return may be needed.

Please review the following policy before submitting a return request.

Return Eligibility

Eligible products may be returned within 30 days of delivery.

To be accepted, the item must:

Be unused, unwashed and in its original condition
Be returned in its original packaging
Include all original tags, inserts, pouches, accessories and complimentary items
Be free from stains, odours, hair, scratches, damage or signs of use
Be accompanied by valid proof of purchase

Opening the outer shipping package is completely fine. However, for hygiene and product-quality reasons, items removed from sealed or protective product packaging may not be eligible for return.

All returned items will be carefully inspected before a refund is approved.

Hygiene-Sensitive Products

For hygiene and safety reasons, the following products cannot be returned once they have been opened, used, washed or removed from their protective packaging:

Silk pillowcases
Silk sleep masks
Silk scrunchies
Cellulose acetate combs
Hair clips and other hair accessories
Personalized or customized products
Gift cards
Items clearly marked as Final Sale

Products purchased during a promotion or with a discount code are not automatically considered final sale unless this is clearly stated on the product page or at checkout.

How to Request a Return

To request a return, please contact us at care@mellowsong.ca within 30 days of delivery.

Please include:

Your order number
The item you would like to return
The reason for the return
Photos of the item and packaging, if requested

Please wait for return approval and instructions before sending the item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective or incorrect.

We kindly recommend using a trackable shipping service and keeping your tracking information until the return has been completed.

Mellowsong™ is not responsible for return packages that are lost, delayed, damaged or misdirected during transit.

Original shipping charges are non-refundable unless the return is due to an error made by Mellowsong™ or otherwise required by applicable law.

Damaged, Defective or Incorrect Orders

Please inspect your order shortly after delivery.

If your order arrives damaged, defective or incorrect, please contact care@mellowsong.ca within 7 days of delivery.

Kindly include:

Your order number
A brief description of the issue
Clear photos or video of the item
Photos of the packaging and shipping label

Please keep the item and all original packaging until we have reviewed your request.

Once the issue has been confirmed, we will be happy to offer an appropriate replacement, refund or store credit. Mellowsong™ will cover reasonable return-shipping costs for confirmed damaged, defective or incorrect orders.

Refunds

Once your return has been received and inspected, we will email you with the outcome of your request.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

If a returned item does not meet the eligibility requirements, we may be unable to issue a refund. In this situation, the item may be returned to the customer at their expense.

Exchanges

We do not currently offer direct exchanges.

For a different colour, size or product, please return the eligible item and place a new order.

Damaged, defective or incorrect items may qualify for a replacement, depending on availability.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will always do our best to help. However, once an order has entered processing, been packed or shipped, we may no longer be able to make changes or cancel it.

Refused or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, unsuccessful delivery attempts or refusal at delivery may be subject to return-shipping charges and carrier fees.

Any applicable charges may be deducted from the eligible refund amount.

Contact Us

For return or refund questions, please contact:

Mellowsong™ Customer Care
care@mellowsong.ca

Thank you for choosing Mellowsong™. We appreciate your trust and are always happy to assist with any concerns regarding your order.