Privacy policy

Last Updated: July 2026

MellowSong™ ("MellowSong", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us.

Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order history
• Device and browser information
• Website usage data

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders and inquiries
• Improve our products and website
• Send promotional communications when you have opted in
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

Payment Information

Payments are processed through secure third-party payment providers. MellowSong™ does not store complete credit card information on its servers.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

For more information, please review our Cookie Policy.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that assist us with:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics and marketing services

These providers only receive information necessary to perform their services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill business, legal, accounting, or regulatory requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information where permitted by law
• Withdrawal of marketing consent

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

MellowSong™ Customer Care
care@mellowsong.ca