Privacy policy

Privacy Policy

Last Updated: October 2026

Mellowsong™ respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mellowsong.ca, place an order, contact us, subscribe to our communications, or otherwise interact with Mellowsong™.

Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name
Email address
Telephone number
Billing and shipping address
Order and transaction information
Payment-related information
Customer service communications
Device, browser, and IP information
Website activity and shopping behaviour
Marketing and communication preferences

We only collect information that is reasonably necessary for our business operations, customer service, security, legal obligations, and the purposes described in this policy.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping, delivery, returns, and refunds
Communicate with you about your order
Provide customer support
Process payments
Detect and prevent fraud or unauthorized activity
Maintain the security of our website
Improve our website, products, and customer experience
Understand how customers use our website
Send marketing communications when permitted or when you have chosen to receive them
Comply with legal, tax, accounting, regulatory, or other lawful requirements

We do not use personal information for purposes unrelated to those described here unless permitted by law or we obtain any additional consent that may be required.

Payments

Payments are processed through secure third-party payment providers.

Mellowsong™ does not directly store complete credit or debit card numbers on its own servers.

Payment providers may collect and process information according to their own privacy policies and security practices.

Shopify

Our online store is hosted through Shopify.

Shopify may process information such as your contact details, shipping and billing information, transaction details, website activity, device information, and payment-related information in order to provide ecommerce, checkout, security, fraud-prevention, and related services.

Shopify may process information in Canada, the United States, or other jurisdictions where Shopify or its service providers operate.

Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate Mellowsong™, including providers that assist with:

Shopify and website hosting
Payment processing
Shipping and delivery
Customs and cross-border fulfillment
Fraud prevention and security
Analytics
Advertising and marketing
Email communications
Customer support
Professional, accounting, legal, or regulatory services

We provide service providers only with information reasonably necessary for them to perform their services.

We may also disclose information where required by law, legal process, regulatory authorities, or where reasonably necessary to protect Mellowsong™, our customers, or others from fraud, misuse, or unlawful activity.

We Do Not Sell Personal Information

Mellowsong™ does not sell customers' personal information for money.

Certain advertising or analytics activities may be treated as "sharing," "targeted advertising," or similar activity under some U.S. state privacy laws. Where those laws apply, customers may have additional rights or opt-out choices.

Cookies and Similar Technologies

Mellowsong™ and our service providers may use cookies and similar technologies to:

Operate essential website functions
Keep your shopping cart working
Remember preferences
Understand website performance and traffic
Improve the shopping experience
Help prevent fraud
Measure advertising effectiveness
Provide relevant marketing where permitted

You may be able to manage certain cookie and privacy preferences through our website's privacy controls or through your browser settings.

Disabling certain cookies may affect some website functions.

Please also review our Cookie Policy for additional information.

Marketing Communications

If you choose to subscribe to Mellowsong™ marketing communications, we may send you information about products, launches, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may still receive non-promotional communications that are necessary to complete your order or provide customer service.

International and U.S. Customers

Because Mellowsong™ sells and ships to customers in Canada and the United States, your personal information may be processed by service providers located outside your province, state, or country.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction.

We use trusted service providers and take reasonable steps to protect personal information in accordance with applicable privacy requirements.

Data Security

Mellowsong™ uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and maintaining order records
Providing customer service
Preventing fraud
Meeting tax, accounting, legal, or regulatory obligations
Resolving disputes

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information where permitted
Withdraw consent in circumstances where processing is based on consent
Opt out of marketing communications
Request information about how your personal information is used or disclosed
Exercise additional rights available under applicable U.S. state privacy laws

Some requests may be subject to legal exceptions or record-retention requirements.

To make a privacy request, please contact care@mellowsong.ca.

We may need to verify your identity before completing certain requests in order to protect your information.

Fraud Prevention and Security

To protect Mellowsong™ and our customers, we may use personal and transaction information to identify suspicious activity, verify orders, prevent fraud, investigate chargebacks, and protect the security of our website and payment systems.

Where appropriate, information may be shared with payment processors, fraud-prevention providers, shipping providers, financial institutions, or authorities involved in investigating suspected fraudulent or unlawful activity.

Third-Party Websites

Our website may contain links to third-party websites or services.

Mellowsong™ does not control the privacy, security, or content practices of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

Children's Privacy

Mellowsong™'s website and products are not directed toward children.

We do not knowingly collect personal information directly from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy, how Mellowsong™ handles personal information, or would like to submit a privacy request, please contact:

Mellowsong™ Customer Care
care@mellowsong.ca